Customer Experience (CX) Management Fundamentals – 2022 . In this course you’ll learn how to manage customer experience in organizations . We’ll go through the 4 steps of customer experience management: Creating Customer Centric Culture, Understanding Customers’ Expectations, Channel Management and Emotional Experience . Also we’ll go deeper to Customer Journey Mapping in one video . Also you’ll reach customer journey mapping templates. The course will cover customer journey management, customer journey design and mapping . Also go through customer experience experience management and complaints management. We’ll discuss customer experience culture, channel management and emotional experiences. Also we will discuss customer journey Mapping .API quota exceeded. You can make 500 requests per day.
